Last updated: 27 October 2026
The Wood Box (“we”, “us”, “our”) delivers firewood and kindling in wheelie bins to homes in Greater Geelong, the Bellarine, the Surf Coast, Golden Plains and West Melbourne, Victoria. We are a delivery-only business. This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Wood Box
2174 Steiglitz Road, Maude VIC 3331
ABN 45 188 126 453
Email: orders@thewoodbox.com.au
Phone: 0483 963 473
When you create an account, place an order or contact us, we may collect:
Payment details. Card payments are processed by our payment provider, Stripe. Your card number goes straight to Stripe, and we don’t see or store your full card details. If you pay by bank transfer (EFT) or cash on delivery, we record the payment against your order.
We don’t collect sensitive information (such as health information) and ask that you don’t send it to us.
We use your personal information to:
If you don’t give us the information we need (such as a delivery address), we may not be able to deliver to you.
We only share your information when we need to in order to run our business:
We don’t sell or rent your personal information.
We don’t run a newsletter. We send messages about your orders and deliveries because they’re part of our service. If we ever send you marketing, you can opt out at any time by using the unsubscribe link, replying STOP to an SMS, or emailing us.
Some of the providers listed above store or process data on cloud servers outside Australia. This can include the United States, the European Union, New Zealand and other countries where those providers or their sub-processors operate. We choose established providers that protect personal information. By using our website and services, you acknowledge that your information may be handled overseas in this way.
Our website uses cookies and similar technologies to:
You can block or delete cookies in your browser settings, but parts of the site, such as the cart, login and checkout, may not work without them. You can also opt out of Google Analytics using Google’s browser add-on, and adjust your ad preferences in your Facebook or Instagram settings.
Your information is stored in our website database, our accounting system and the systems of the providers above. We take reasonable steps to protect it from misuse, loss and unauthorised access. These steps include encrypted (HTTPS) connections, password-protected accounts, limited staff and driver access, and reputable hosting. No method of storage or transmission is completely secure, though, so please keep your password private.
We keep personal information only for as long as we need it for the purposes above and to meet legal requirements (for example, tax records are generally kept for 5 years). After that, we delete or de-identify it.
You can view and update most of your details in My account. You can also ask us to access, correct or delete the personal information we hold about you by emailing orders@thewoodbox.com.au. We’ll respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.
If you have a concern about how we’ve handled your personal information, please contact us first at orders@thewoodbox.com.au, and we’ll try to resolve it quickly. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
The Wood Box
2174 Steiglitz Road, Maude VIC 3331
Email: orders@thewoodbox.com.au
Phone: 0483 963 473